Gamer Files FTC Complaint Over Mass Effect 3 Endings

There’s no doubt there’s been quite some controversy in the Mass Effect 3 community over the endings to the game. Some are calling for a different ending to be created by Bioware so they can “Take Back ME3″. The complaints took an odd turn last night with a gamer now filing a complaining to the FTC against Bioware and EA for the poor endings. Is this going too far? Read the lengthy complaint filing after the break.

The FTC complaint has been filed by a Bioware forum member called El_Spiko and is as follows:

Against EA. After reading through the list of promises about the ending of the game they made in their advertising campaign and PR interviews, it was clear that the product we got did not live up to any of those claims. This thread has a great compilation of their claims:

Clearly, none fo these were represented in the ending. If anyone else wishes to file a complaint (the more there are the more likely the FTC will take action) just go to and fill out a complaint form in the Consumer Protection section. Here’s EA HQ’s address and phone number:
209 Redwood Shores Parkway
Redwood City, CA 94065
(650) 628-1500

This is not somethign I was happy to do, but after the terrible ending that was in no way the product that had been advertised to me and the lack of any kind of response from Bioware/EA to address this, I felt it was one of my only recourses. I’ll be returning my copy of the game before the end of my 30 day return policy if the ending still hasn’t been addressed by then.

UPDATE: Filed a Better Business Bureau complaint as well. They can be found at The BBB will at the very least notify EA of any complaints they recieve, so every complaint filed is something that EA will hear about.

DISCLAIMER: Before you start debating how dumb I am, let me be clear. THIS IS NOT A LAWSUIT. THIS IS NOT SERIOUS LEGAL ACTION. This is a complaint about EA/Bioware’s advertising, filed with the the organizations that handle false advertising in the U.S. As EA is the publisher, they were the appropriate people to complain about. If you don’t think that exercising one of the few, civil, legal ways available to hold a company accountable is stupid or immature, that’s fine. If somehow (space magic?) they actually decided to do something other than send EA an email about it, there would be a miniscule fine, that’s it. There is no way that this could “tear bioware apart” or anything of the sort. If you still think I need to be called stupid or immature, then post away.

The chances of this going anywhere are slim, but is this just going too far?

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  • This isn’t playing nice, but it is justified. Specific and concrete statements were made about the contents of the product; the product did not include what was promised. This is a legitimate greviance. A valid complaint has been made, and now it is the responsibility of the regulatory agency to determine if they should go forward with it.

    Personally, I would be surprised if they took it up, but that doesn’t invalidate the complaint.

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